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redesign raika bürmoossalzburg, austria - design 1997-1998
The Raika Bürmoos in the environs of the Austrian city of Salzburg represents a new type of bank. The idea of a monetary institution merely for the safe-keeping of valuables or conducting business transactions has become outdated. Whereas in the past banks were rather imposing buildings with conspicuous security systems, today's bank offices emphasize customer care and openness. Transparency and information have been the essential aims in the redesign of this local branch. Nowadays the customer can look after business himself and at the same time be supported by his bank, which now functions as a versatile provider of services. The services provided in the 24-hour self-service zone range from consultancy for such diverse fields as travel or insurance to booking tickets for local events. Further information services can be accessed free of charge at internet terminals. In this time of telephone banking, internet banking and virtual companies, branch offices are looking for a new identity. The architectural design of Raika Bürmoos bridges the gap between traditional banking institutions and the new virtual banking solutions. The wide range of services offered necessitates maximum flexibility and transparency, which is reflected in the customer area; this is characterized by the positioning of freestanding office furniture and equipment, which is movable in the event of any future changes to the branch service structure. Items such as service desks, room dividers and working areas create open yet interconnected zones within the central room. Some areas are separated for conferences by portable semi-transparent partitions, and more confidential business matters, such as credit applications, may be conducted in adjacent, private rooms. The lighting system has also been designed with flexibility in mind and ensures that separate areas with different functions are clearly defined. Three large saucer-shaped light fittings made of plastic foil dominate the central area of the hall; a diffusive orange light separates these elements from the ceiling. Additionally, a number of strategically placed spotlights brighten the surrounding areas. Projectors deliver information about current banking affairs and occasions. The offices also use conventional pendulum lights with direct-indirect systems. The rounded form of the desks supports the integration of these freestanding objects into the open central hall, thus enhancing the feeling of openness.
Semi-transparent items made of steel and glass are positioned throughout the room, guiding the customer through the open area. A curved wall provides room for the staff as well as it integrates all the technical equipment and a storage room. The management offices are also located behind this wall.